Over two decades ago, chock-a-block full of optimism, my regional director and I crafted the following \u201cResolutions\u201d for ourselves and our colleagues.<\/p>\n
We were in the middle of a grand experiment to restore the culture \u2013 the \u201cheart\u201d \u2013 of our business, and frequently tried new ways to engage the spirit of the team and inspire them to \u201cstep up\u201d (in the parlance of the day). We were not above such tried-and-true measures as wallet cards, clever posters, and pithy sayings (all direct ancestors of Binney\u2019s Three Laws).<\/p>\n
Naturally, we brow-beat everyone into signing up (taking a page from the United Way campaign, if you can\u2019t build enthusiasm and buy-in, generate fear and compulsion). No doubt now, in hindsight, it\u2019s impossible to parse authorship. So I\u2019m laying claim to the entire thing.<\/p>\n
These were written for hotel managers in a pre-internet era; the principles still hold up today. Pick and choose which ones will give you and your team a healthy, happy, productive, and effective 2017.<\/p>\n
I RESOLVE<\/strong><\/span>:<\/p>\n I resolve to do all of this so that my department will have an atmosphere of trust and understanding, rooted in fairness. I am only as successful as my employees; they will <\/em>be rewarded for positive performance and improved productivity.<\/p>\n and, lastly,<\/p>\n I resolve that my actions will always follow my words.<\/strong><\/p>\n<\/div>\n<\/p>\n Whether you silently pledge to follow these resolutions, or are lucky enough to coerce your co-workers, you\u2019re well on your way to making 2017 a better year.<\/p>\n Happy New Year indeed!<\/p>\n","protected":false},"excerpt":{"rendered":" Don’t let the ball drop on making improvements in the New Year. Instead of quitting smoking or eating fewer carbs, why not try to build some healthy habits in the workplace?<\/p>\n\n
\nI understand that not holding all of my employees to the same standards is tacitly unfair.<\/em><\/em><\/li>\n<\/p>\n
\nOften.<\/em><\/em><\/li>\n<\/p>\n
\nBecause I am.<\/em><\/em><\/li>\n<\/p>\n
\nSpecifically, I will improve upon the effectiveness of at least one process with one of my internal customers and with one of my internal suppliers.<\/em><\/em><\/li>\n<\/p>\n
\nFurther, I will ensure that I receive timely feedback and a fair annual review.<\/em><\/em><\/li>\n<\/p>\n
\nWe are one team; all messages to my staff should come directly from me. I know that sometimes this will be good, and sometimes this will be bad. But it will always be honest.<\/em><\/em><\/li>\n<\/p>\n
\nThis begins by understanding it.<\/em><\/em><\/li>\n<\/p>\n