There Is No ‘They’
As long as we’re in the process of banning words, let’s get rid of an insidious term that thwarts accountability and makes it all-too-easy to become a Man of Excuses. Continue reading There Is No ‘They’
Tag: Binney’s Laws
The Skies Still Ain’t So Friendly
After a few weeks of doing basically nothing, United Airlines’ CEO reached out with… really nothing but an empty email. (Well, they cleared up when he’ll call the cops on customers).
One of many things United needs is to take a hard look at its business processes, and make sure all employees understand their intent. Continue reading The Skies Still Ain’t So Friendly